Back in 2010…
…after that
???
What went wrong?!
DELIVERY
DEVELOPMENT
QA
BUGS FOUND
FLAWLESS
TOULD YOU
FLUKE
TESTING
BLIND DISTRUST
DELIVERY
DEVELOPMENT
PROD
incl. QA
BUGS
FLAWLESS
GOOD WORK!
LET'S GET BETTER
Gaining Trust
CONFRONT REALITY &
CLARIFY EXPECTATIONS
ERROR RATE
DEPLOYMENTS
GET BETTER & DELIVER RESULTS
ERROR RATE
DEPLOYMENTS
GET BETTER & DELIVER RESULTS
MISSION
Finding someone to blame
MISSION
Finding excuses
PRACTICE ACCOUNTABILITY &
TALK STRAIGHT
PRACTICE ACCOUNTABILITY &
TALK STRAIGHT
MISSION
Find out how to prevent this in the future
MAKE & KEEP
COMMITMENTS
RESPONSIBILITY
DIFFUSION
RESPONSIBILITY
DIFFUSION
actively take responsibility
Greater Trust
MORE
CONTROL
LESS
BUGS
VICIOUS CYCLE of CONTROL
MORE
CONTROL
LESS
RESPONSIBILITY
LESS
BUGS
LESS
TRUST
MORE
VICIOUS CYCLE of CONTROL
MORE
CONTROL
LESS
RESPONSIBILITY
MORE
BUGS
LESS
TRUST
VIRTUOUS
TRUST
MORE
LESS
MORE
LESS
MORE
Organizational Symbols
